Description:
As the first point of contact for clients you will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS Web Service API products, you will be required to help clients understand the functionality of the product and the data we deliver through it. With your help, clients are able to come up with efficient solutions, while the internal teams are able to make timely decisions that are client focused.
What’s in it for you?
- You will attain a basic understanding of the finance industry and learn technical expertise like User Acceptance Testing (UAT), SQL, API Technologies and MS Excel.
- Get a great opportunity to talk to external clients and internal stakeholders across globe.
- Liaise with different product teams, development teams, and platform managers to analyze and help resolve product delivery related issues.
- Independently identify issues, resolve problems, and participate in a solution driven organization.
- Be part of a company that is a result-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
- Based on planned growth & initiatives, you can emerge to the next roles. Grow professionally and personally throughout the tenure.
Responsibilities
- Be a product specialist for the DMS Web Service API Solutions and provide in-depth technical assistance to clients.
- Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities.
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
- Understand and triage client questions/ concerns in an effective and timely manner
- Make suggestions in regards to product usability and quality
- Work with the development teams to develop solutions that are client focused.
- Work with Product and Account teams to effectively convey a client’s wants and needs
- Exercise independent discernment during UAT in developing test plans and evaluating results of testing.
- Work with teammates on projects, which improve and develop subject matter expertise and improve process flow.
Basic Qualifications
What we’re looking for:
- Minimum of a Bachelor's/College degree in Computer Science or other technical related fields.
- Excellent written, verbal and presentation communication skills.
- Basic knowledge of Web Service API’s.
- Basic understanding of SQL language.
- Awareness of Operating Systems and their functional dynamics.
- Good knowledge of C#/Java/Python.
- Strong attention to detail and ability to multitask effectively.
- Team-player mentality with strong collaboration skills.
- Flexible to changes in a rapidly evolving environment.
- Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.