Associate

Description:

The Energy Client Operations team provides exceptional client support by showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industry we cover. You will be a valuable member of a truly global team with presence in the US, Pakistan & Philippines. Members of the team learn in-depth energy industry knowledge, produce webcast presentations, perform product testing, create custom models in Excel, participate in client outreach campaigns to drive usage, and develop their Excel and SQL skills. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Product Management, Financial Modeling, Content & Industry Research, etc).

The Impact

As the face of the organization, we have a strong impact on our clients’ opinion of the quality of the company as a whole, driving product usage and revenue. As we are in direct contact with clients and understand their needs, we also have the opportunity to relay client feedback to the company, which is valuable in shaping future product releases.
 

Responsibilities

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through calls, e-mails and web-chat.
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
• Work with senior team members on projects and develop subject matter expertise in different sectors of the Energy industry: natural gas, power, coal.
• Record webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends.
• Work with clients and financial modelling team to help build customized, data-driven Excel models.
• Participate in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.

Basic Qualifications

What We’re Looking For

• Bachelor/Undergraduate Degree holder, preferably in Economics, Finance or Accounting.
• Excellent critical thinking and problem solving abilities
• Must be proactive and capable of multitasking effectively
• Exceptional communication and interpersonal skills
• Possesses strong attention to detail and can independently conduct due diligence for research
• Team-player mentality with strong collaboration skills
• Flexible to changes in a dynamic environment
• Provide and accept constructive feedback