Assistant Operations

Description:

Reporting: Generate multiple reports tailored to meet our customers' specific requirements and create Key Performance Indicators (KPIs) for internal use.

Route Planning: Assist in creating daily shipments routes, considering optimal delivery sequences to maximize fuel and mileage efficiency.

Driver Coordination: Maintain constant communication with internal staff via email and WhatsApp, addressing any issues or interruptions promptly.

Customer Engagement: Liaise with customers regarding booking times, and references, and handle delays or potential delivery issues via email communication.

Adaptability: Be prepared for ad hoc tasks assigned by your line manager or head of department to meet the evolving needs of our business.

Qualifications:

The successful candidate will possess the following attributes:

- Excellent written and verbal communication skills with strong attention to detail.

- Must be a Proficient in MS Excel (advanced) and Outlook.

- Demonstrated ability to excel in reporting and generating KPIs.

- Capable of thriving under pressure while effectively prioritizing workloads.

- Ambitious, hardworking, driven, and self-motivated, with a strong desire to learn and grow.

- Confidence in developing relationships with sites and customers at all levels.

- Willingness and flexibility to adapt to changing business needs and deadlines.