Assistant Manager Motor Claims

Description:

Key Accountabilities:

• Manage the day-to-day operational issues of Motor Claims to ensure smooth functioning of department.
• Look after daily claim intimations for assessment of claims.
• Resolve disputed cases and process claims within the specified parameters.
• Review and approve own damage, third party and constructive total loss claims.
• Provide initial authorization to the surveyors for processing of partial loss claims.
• Coordinate with the divisions, surveyor and workshop to resolve motor claim settlement and payment issues.
• Resolve motor claim issues in collaboration with the Motor Department.
• Address claims related queries.
• Scrutinize own damage claim files for approval.
• Process motor claim payments and adjustments.
• Follow up with surveyors for survey reports.
• Follow up for missing documents required for settlements related to the partial loss claims.
• Review outstanding claims report fortnightly to ensure processing is within turnaround time.
• Reconcile workshop and surveyors outstanding.
• Liaise with Finance department for claim payments.