Assistant Manager

Description:

🚀 We’re Hiring: Assistant Manager – Call Center Quality Assurance (BPO)
📍 Location: Lahore | 🕒 Rotational shifts

We are looking for a quality-driven professional to support QA leadership in ensuring service excellence across BPO operations.

Key Responsibilities:
• Monitor calls, chats, emails, and tickets against quality standards & SLAs
• Ensure compliance with internal processes and client requirements
• Lead calibrations and mentor QA Analysts
• Analyze quality trends and drive performance improvements
• Deliver actionable reports, coaching plans, and insights to stakeholders
• Support client audits, reviews, and quality escalations

Requirements:
• 3–5 years of BPO/Contact Center QA experience
• 1–2 years in Senior QA / QA Lead / Assistant Manager role
• Strong analytical, reporting, and stakeholder communication skills
📩 Apply now or share with someone who fits!