Assistant Manager

Description:

Are you a strategic, results-driven leader with deep experience in US Healthcare operations? Abacus is seeking a dynamic Project Head / Lead to oversee high-impact healthcare accounts, drive operational excellence, and ensure superior client satisfaction.

Key Responsibilities:

• Lead and manage end-to-end operations for US healthcare projects, ensuring SLA adherence and service excellence.

• Drive strategic planning, performance improvement, and cross-functional coordination across QA, Training, and Workforce teams.

• Engage directly with clients, manage expectations, and support long-term account growth.

• Oversee RCM processes, insurance verification workflows, enrollment/inside sales operations, and regulatory compliance.

• Develop and implement SOPs, training modules, and QA frameworks tailored to healthcare processes.

• Analyze performance metrics, identify risks, and implement corrective action plans proactively.

• Manage resource allocation, forecasting, scheduling, and team performance reviews.

• Ensure operational compliance with US healthcare standards and company policies.

• Lead cross-functional initiatives to improve efficiency, quality, and customer satisfaction.

Qualifications & Requirements:

Education:

• Bachelor’s or Master’s degree (Preferred fields: Business, Healthcare Management, or relevant disciplines).

Experience:

• 6–8 years of BPO operations experience, with at least 3–4 years of leadership managing US healthcare accounts.

• Strong background in healthcare operations, including:

– Revenue Cycle Management (RCM)

– Insurance Verification (mandatory)

– Enrollment & Inside Sales

– Regulatory compliance

Skills & Competencies:

• Excellent client engagement and stakeholder management skills.

• Ability to develop SOPs, training modules, and quality frameworks.

• Strong analytical capability with experience managing KPIs and operational dashboards.

• Exceptional communication skills – Minimum C1 English proficiency (verbal & written).

• Proven ability to handle complex healthcare workflows and lead multiple teams efficiently.

• Proficiency in MS Office, CRM systems, EMR/EHR tools, and performance monitoring systems.