Assistant Manager

Description:

ZUE 𝗶𝘀 𝗛𝗶𝗿𝗶𝗻𝗴 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀

Location: Karachi (On-site)
Employment Type: Full-time
Shift Timings: 6:00 PM – 3:00 AM
Working Days: Monday to Friday

𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀:
OPD & IPD health coverage for self, dependents, and parents.
Life insurance for self.
Fuel card for male employees.
Free pick & drop for female employees.
In-house gym facility.
Paid leaves & US holidays.
Referral bonus program.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
Ensure smooth daily operations and meet defined turnaround times (TATs).
Achieve productivity and adherence targets across all team members.
Maintain process accuracy and compliance above 98%.
Ensure timely updates and achieve 90%+ client satisfaction.
Identify and implement workflow enhancements to increase efficiency.
Oversee seamless coordination between internal teams and external clinics.
Maintain optimal staff scheduling and timely documentation updates.
Supervise accurate and timely insurance and patient onboarding processes.
Generate periodic performance reports and highlight key operational insights.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
A Doctor of Pharmacy (Pharm-D) degree is preferred.
3–5 years of relevant experience in Operations Management (preferably in BPO or US Healthcare sector).
Strong leadership, communication, and analytical skills.
Proficient in MS Office and operational reporting tools.
Ability to work in a fast-paced environment with focus on results and compliance.