Description:
For an international organization, we are urgently looking for a REMOTE AWS Application Support Engineer. Previous Cloud Applications Support experience is required.
Tasks and responsibilities:
- Installation and configuration;
- Provide 2nd level support of the systems including fixes, upgrades and maintenance;
- Coordinate with development team on issues requiring changes in the software to meet customer needs;
- Conduct user and technical training to improve customer ability on the use and administration of the software;
- Document, publish and share knowledge articles on support experiences as part of division’s online knowledge base;
Profile:
- Bachelor or Master degree;
- +3 years of cloud support and systems’ deployment;
- Significant experience in deployment of information systems and services;
- Working knowledge of Relational database (Oracle, MSSQL, Postgres…), application servers and SQL programming;
- Analytical skills;
- Ability to diagnose & conclude systems and operational issues;
- AWS certified cloud practitioner or higher is an advantage;
- Working knowledge of ticketing system(s), including issues’ prioritization, escalation and administration;
- Fluent in English;