Description:
DigitalHire is a SaaS recruitment platform specializing in AI-driven video resumes and interview solutions Its tools help hiring teams evaluate candidates beyond the resume. DigitalHire seeks a remote Account Customer Success and Account Management Specialist(Pakistan) to own customer relationships with its B2B clients.
Responsibilities
- Serve as the primary contact for assigned clients, building strong relationships. Schedule and lead regular check-ins, demo sessions and training to ensure clients effectively use DigitalHire’s platform.
- Address client inquiries, troubleshoot issues, and coordinate with support/product teams to resolve problems. Gather client feedback on features or pain points and liaise with DigitalHire’s product team.
- Help clients achieve their hiring goals using the platform. Identify opportunities for account expansion or upselling premium features. Assist in contract renewals by demonstrating value and ROI.
- Guide new clients through onboarding workflows and platform setup. Create or deliver training materials (e.g. user guides) to ensure clients adopt best practices.
- Use CRM and analytics dashboards to monitor client usage and satisfaction. Prepare reports on account health (e.g. adoption metrics, usage statistics) and present insights to clients and internal stakeholders.
- Work closely with Sales, Support, and Product teams to align customer needs with company offerings. Provide insights on client goals to inform marketing and product roadmaps.
Requirements
- Bachelor’s or Master’s degree in business, marketing, HR, or a related field. A background from an international university is a plus.
- 3–5 years of professional experience in account management, customer success, sales support, or a similar customer-facing role.
- Experience in SaaS, tech, or recruitment industries is desirable.
- Good written and verbal English skills for client interaction.
- Capability to analyze usage data and identify trends or issues.
- Comfortable creating reports to share insights with clients.
- Presenting to clients and explaining technical concepts clearly.
- Resourceful in addressing client concerns and finding solutions. Ability to coordinate cross-functionally to resolve challenges.
- Experience with CRM systems to track accounts and sales activities. Familiarity with analytics and reporting tools or dashboards.
- Ability to handle multiple client accounts simultaneously.
- Strong interpersonal skills and a service-oriented mindset.